Frequently Asked Questions


Q: How does ordering a custom display work?

Ordering a custom display is somewhat different from ordering a ready-made item. The basic steps are outlined below, and our friendly sales team is ready to help guide you through the process.

The Custom Display Ordering Process

Concept Development > Design & Estimate > Prototype & Quotation > Manufacturing > Delivery

Simply contact us with your display need - whether it's just a basic idea or detailed & specific - and we'll help you develop that concept into a display.

Our Design Team will create a computerized rendering that will allow you to envision your completed display containing your product. Once a design is refined to your approval, we will be able to provide you with an estimate of price and lead time.

Your design will then be made into a physical sample for your inspection and final approval. An accurate quotation of price and lead time will be based on your final design, manufacturing choice, and order quantity.

Depending on your requirements, there are two manufacturing options:

  • Domestic In-House Manufacturing (generally 4-6 weeks lead time)

  • Import Manufacturing (generally 10-12 weeks lead time)

Finally, your displays will be carefully packaged and prepared for shipment to their destination.

Q: Isn't importing complicated?

Pacific Custom Products has a direct relationship with factories in China and handles all the necessary importing communications and paperwork. You simply benefit from the great savings often available through importing without any of the hassle.

Q: Why do you manufacture some displays here in the USA and import others?

Offering both domestic and import manufacturing options gives you greater flexibility in meeting your project's unique time and budget requirements. Import manufacturing generally offers a savings advantage due to the lower material and labor costs available in China, but can take approximately 10-12 weeks to arrive after an order is placed. Domestic manufacturing, on the other hand, is a great option for projects with tighter time frames, averaging lead times of just 4-6 weeks. Have your project estimated both ways, and choose the option that best fits your needs.

Q: Why do you request product samples when designing a display?

Samples of your product help our design team create a display that will complement your product style and packaging. Product samples also aid in the technical aspects of engineering and testing your display to properly accommodate the dimensions, weight, and quantity of your product.

Q: How are permanent custom displays superior to corrugate displays?

Your product is much more attractive to consumers when it is on a neat, quality permanent display than on a worn, temporary display. The materials we use in our displays - wire, metal tubing, plastics, and wood - can withstand much use and are great choices for long-term placement. Corrugate displays tend to look well-worn fairly quickly, often early into a shopping season. By using higher quality materials, your custom permanent display will continue to draw shoppers to your product long after a corrugate display has lost its luster.